At Linkashops, we strive to ensure a seamless shopping experience for both our buyers and vendors. However, we understand that sometimes issues may arise with your purchase. Below, you’ll find the details of our Refunds and Return Policy.

Eligibility for Returns

• Products must be returned within 72 hours of receiving the item.
• To qualify for a return, the product must:
  • Be in its original packaging.
  • Be unused and in the same condition as received.
  • Include all accessories, manuals, and any other items originally provided.

Non-Returnable Items

Certain items cannot be returned for hygiene, safety, or customization reasons. These include but are not limited to:

• Perishable goods (e.g., food, flowers).
• Personal care items (e.g., cosmetics, toiletries).
• Customized or personalized products.

Return Process

1. Contact Us:
   Notify us about the issue via email at info@linkashops.com within 72 hours of receiving the item. Provide the following details:
   • Order number.
   • Description of the issue.
   • Photos of the item (if applicable).
2. Approval:
   Our team will review your request and respond within 2 business days with instructions on how to proceed.
3. Return Shipping:
   • Buyers are responsible for the return shipping costs unless the item was defective or incorrect.
   • Ensure the item is securely packaged to avoid damage during transit.

Refund Process

• Once we receive the returned item and verify its condition, we will process your refund.
• Refunds will be issued to the original payment method within 7 business days.
• Shipping fees are non-refundable unless the return is due to an error on our part.

Exchanges

If you received a defective or incorrect product, you may request an exchange instead of a refund. The exchange process follows the same steps as the return process.

Important Notes

• Items not meeting the return criteria will not be eligible for a refund or exchange.
• For vendor-specific items, please refer to the individual seller’s return policy, if applicable.
• Always inspect your package upon delivery to report damages immediately.

If you have further questions, don’t hesitate to reach out to us at info@linkashops.com. We’re here to help!

Linkashops – Simplifying Online Shopping Across Africa.