How long does it take for my payment to be processed?

Payments on Linkashop are typically processed promptly upon completion, although processing durations might differ based on the payment method used. To expedite payment processing, we advise verifying all information before finalizing your purchase. If encountering payment difficulties, please reach out to Linkashop’s customer service team for support.

What payment options does Linkashop accept?

At Linkashop, we accommodate various payment methods, such as Mpesa, Airtel Money, MasterCard, and Visa cards.

Additionally, you can utilize voucher codes as a payment method when making your purchase.

How safe is my payment data on Linkashop?

Ensuring customer payment security is a top priority at Linkashop, employing encryption and secure servers.

Routine monitoring and audits are conducted to uphold a protected space for all transactions.

If your payment gets declined, consider these steps:

For M-Pesa:

• Confirm adequate funds in your account.
• Ensure your phone number isn’t associated with another Linkashop account.
• Verify that you’ve entered the correct PIN.

For Card payments:

• Review the accuracy of entered spelling and billing details.
• Ensure sufficient funds in your credit card or linked bank account.
• Check for any card restrictions like daily spending limits.
• Confirm your card hasn’t expired.

Is cash on delivery an option for payment on my orders?

At Linkashop, you have the flexibility to pay for your orders upon delivery using Linkashop Pay, a card, Visa, or MasterCard.

How can I confirm if my payment went through?

To verify your payment status, here’s what you can do:

 Step 1: Navigate to your account dashboard’s “ORDERS” section.

Step 2: Locate the specific order and review its status. A successful payment will show as “Confirmed.”

Additionally, upon successful payment processing, you’ll receive a confirmation email from Linkashop. If you don’t receive this email or have any payment-related concerns, reach out to Linkashop customer service at +254704624062 for assistance.

Is it possible to cancel my order and receive a refund post-payment?

If the order hasn’t been dispatched, cancellation and a refund are feasible.