{"id":22624,"date":"2024-02-29T09:49:39","date_gmt":"2024-02-29T09:49:39","guid":{"rendered":"https:\/\/linkashops.com\/ng\/?page_id=22624"},"modified":"2024-12-30T17:49:20","modified_gmt":"2024-12-30T17:49:20","slug":"help-centre","status":"publish","type":"page","link":"https:\/\/linkashops.com\/ng\/help-centre\/","title":{"rendered":"Help Centre"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"22624\" class=\"elementor elementor-22624\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-feb5204 elementor-section-boxed elementor-section-height-default elementor-section-height-default motta-responsive-column motta-tablet-column--default motta-responsive-column motta-mobile-column--default\" data-id=\"feb5204\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6a988f7\" data-id=\"6a988f7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dfb1cd6 elementor-widget elementor-widget-heading\" data-id=\"dfb1cd6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Help Centre<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c58e3b elementor-widget elementor-widget-text-editor\" data-id=\"3c58e3b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Need assistance? You\u2019re in the right place! Open a ticket for direct support, browse our FAQs, and get the help you need for a seamless experience.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77b6090 elementor-widget elementor-widget-shortcode\" data-id=\"77b6090\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t\t<div id=\"wpsc-container\" style=\"display:none;\">\n\t\t\t\t<div class=\"wpsc-shortcode-container\">\n\t\t\t\t\t\t\t\t<div class=\"wpsc-auth-container\">\n\t\t\t\t<div class=\"auth-inner-container\">\n\t\t\t\t\t<h2>Please sign in<\/h2>\n\t\t\t\t\t<form onsubmit=\"return false;\" class=\"wpsc-login wpsc-default-login\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<input type=\"text\" name=\"username\" placeholder=\"Username \/ Email address\" autocomplete=\"off\"\/>\n\t\t\t\t\t\t\t<input type=\"password\" name=\"password\" placeholder=\"Password\"\/>\n\t\t\t\t\t\t\t<div class=\"checkbox-container remember-me\">\n\t\t\t\t\t\t\t\t<input id=\"wpsc-remember-me\" type=\"checkbox\" name=\"remember_me\" value=\"1\"\/>\n\t\t\t\t\t\t\t\t<label for=\"wpsc-remember-me\">Remember me<\/label>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<button class=\"wpsc-button normal primary\" onclick=\"wpsc_submit_login_form(this)\">Sign In<\/button>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"action\" value=\"wpsc_default_login\"\/>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"_ajax_nonce\" value=\"a6003157b6\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/form>\n\n\t\t\t\t\t<div class=\"auth-links\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"wpsc-link wpsc-forgot-password\" href=\"https:\/\/linkashops.com\/ng\/my-account\/lost-password\/\">Forgot your password?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<script>\n\t\t\t\t\t\/**\n\t\t\t\t\t * Submit default login form\n\t\t\t\t\t *\/\n\t\t\t\t\tfunction wpsc_submit_login_form(el) {\n\n\t\t\t\t\t\tvar dataform = new FormData(jQuery(el).closest('form')[0]);\n\t\t\t\t\t\tvar username = dataform.get('username').trim();\n\t\t\t\t\t\tvar password = dataform.get('password').trim();\n\t\t\t\t\t\tif (!username || !password) {\n\t\t\t\t\t\t\talert(supportcandy.translations.req_fields_missing);\n\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t}\n\t\t\t\t\t\t\n\t\t\t\t\t\t\twpsc_post_login_form(el, dataform);\n\t\t\t\t\t\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\/**\n\t\t\t\t\t * Submit login form\n\t\t\t\t\t *\/\n\t\t\t\t\tfunction wpsc_post_login_form(el, dataform) {\n\n\t\t\t\t\t\tjQuery(el).text(supportcandy.translations.please_wait);\n\t\t\t\t\t\tjQuery.ajax({\n\t\t\t\t\t\t\turl: supportcandy.ajax_url,\n\t\t\t\t\t\t\ttype: 'POST',\n\t\t\t\t\t\t\tdata: dataform,\n\t\t\t\t\t\t\tprocessData: false,\n\t\t\t\t\t\t\tcontentType: false\n\t\t\t\t\t\t}).done(function (response) {\n\t\t\t\t\t\t\tif (response.success != 1) alert(supportcandy.translations.incorrect_login);\n\t\t\t\t\t\t}).fail(function (res) {\n\t\t\t\t\t\t\talert(supportcandy.translations.something_wrong);\n\t\t\t\t\t\t}).always(function () {\n\t\t\t\t\t\t\twindow.location.reload();\n\t\t\t\t\t\t});\n\t\t\t\t\t}\n\n\t\t\t\t\t\/**\n\t\t\t\t\t * Custom login\n\t\t\t\t\t *\/\n\t\t\t\t\tfunction wpsc_custom_login(el, url) {\n\n\t\t\t\t\t\tjQuery(el).text(supportcandy.translations.please_wait);\n\t\t\t\t\t\twindow.location.href = url;\n\t\t\t\t\t}\n\n\t\t\t\t\t\/**\n\t\t\t\t\t * Get default registration page\n\t\t\t\t\t *\/\n\t\t\t\t\tfunction wpsc_get_default_registration() {\n\n\t\t\t\t\t\tjQuery('.auth-inner-container').html(supportcandy.loader_html);\n\t\t\t\t\t\tvar data = { action: 'wpsc_get_default_registration' };\n\t\t\t\t\t\tjQuery.post(supportcandy.ajax_url, data, function (response) {\n\t\t\t\t\t\t\tjQuery('.auth-inner-container').html(response);\n\t\t\t\t\t\t});\n\t\t\t\t\t}\n\n\t\t\t\t\t\/**\n\t\t\t\t\t * Set default registration form\n\t\t\t\t\t *\/\n\t\t\t\t\tfunction wpsc_set_default_registration(el) {\n\n\t\t\t\t\t\tvar dataform = new FormData(jQuery(el).closest('form')[0]);\n\t\t\t\t\t\tvar firstname = dataform.get('firstname').trim();\n\t\t\t\t\t\tvar lastname = dataform.get('lastname').trim();\n\t\t\t\t\t\tvar username = dataform.get('username').trim();\n\t\t\t\t\t\tvar email_address = dataform.get('email_address').trim();\n\t\t\t\t\t\tvar password = dataform.get('password').trim();\n\t\t\t\t\t\tvar confirm_password = dataform.get('confirm_password').trim();\n\t\t\t\t\t\tvar isUsername = dataform.get('is_username').trim();\n\n\t\t\t\t\t\t\t\t\t\t\t\t\tvar tandcCheckbox = dataform.get('wpsc-tandc-reg-user');\n\t\t\t\t\t\t\tif ( ! tandcCheckbox ){\n\t\t\t\t\t\t\t\talert(supportcandy.translations.req_term_cond);\n\t\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tvar gdprCheckbox = dataform.get('wpsc-gdpr-reg-user');\n\t\t\t\t\t\t\tif ( gdprCheckbox != 1 ){\n\t\t\t\t\t\t\t\talert(supportcandy.translations.req_gdpr);\n\t\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\n\t\t\t\t\t\tif (!firstname || !lastname || !username || !email_address || !password || !confirm_password) {\n\t\t\t\t\t\t\talert(supportcandy.translations.req_fields_missing);\n\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tif (!validateEmail(email_address)) {\n\t\t\t\t\t\t\talert(supportcandy.translations.incorrect_email);\n\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tif (isUsername != 1) {\n\t\t\t\t\t\t\talert(supportcandy.translations.unsername_unavailable);\n\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tif (password !== confirm_password) {\n\t\t\t\t\t\t\talert(supportcandy.translations.incorrect_password);\n\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\twpsc_authenticate_registration(el, dataform);\n\t\t\t\t\t\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\/**\n\t\t\t\t\t * Post registration form\n\t\t\t\t\t *\/\n\t\t\t\t\tfunction wpsc_authenticate_registration(el, dataform) {\n\n\t\t\t\t\t\tjQuery('.auth-inner-container').html(supportcandy.loader_html);\n\t\t\t\t\t\tjQuery.ajax({\n\t\t\t\t\t\t\turl: supportcandy.ajax_url,\n\t\t\t\t\t\t\ttype: 'POST',\n\t\t\t\t\t\t\tdata: dataform,\n\t\t\t\t\t\t\tprocessData: false,\n\t\t\t\t\t\t\tcontentType: false\n\t\t\t\t\t\t}).done(function (res) {\n\t\t\t\t\t\t\tif (typeof(res) == \"object\") {\n\t\t\t\t\t\t\t\talert(supportcandy.translations.something_wrong);\n\t\t\t\t\t\t\t\twpsc_get_default_registration();\n\t\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\t\tjQuery('.auth-inner-container').html(res);\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t}).fail(function (res) {\n\t\t\t\t\t\t\talert(supportcandy.translations.something_wrong);\n\t\t\t\t\t\t\twindow.location.reload();\n\t\t\t\t\t\t});\n\t\t\t\t\t}\n\n\t\t\t\t\t\/**\n\t\t\t\t\t * Register user\n\t\t\t\t\t *\/\n\t\t\t\t\tfunction wpsc_confirm_registration(el) {\n\n\t\t\t\t\t\tjQuery('.auth-inner-container').html(supportcandy.loader_html);\n\t\t\t\t\t\tvar dataform = new FormData(jQuery(el).closest('form')[0]);\n\t\t\t\t\t\tjQuery.ajax({\n\t\t\t\t\t\t\turl: supportcandy.ajax_url,\n\t\t\t\t\t\t\ttype: 'POST',\n\t\t\t\t\t\t\tdata: dataform,\n\t\t\t\t\t\t\tprocessData: false,\n\t\t\t\t\t\t\tcontentType: false\n\t\t\t\t\t\t}).done(function (res) {\n\t\t\t\t\t\t\tif (res.isSuccess == 1) {\n\t\t\t\t\t\t\t\twindow.location.reload();\n\t\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\t\talert(supportcandy.translations.something_wrong);\n\t\t\t\t\t\t\t\twpsc_get_default_registration();\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t});\n\t\t\t\t\t}\n\n\t\t\t\t\t\/**\n\t\t\t\t\t * Get guest otp login screen\n\t\t\t\t\t *\n\t\t\t\t\t * @return void\n\t\t\t\t\t *\/\n\t\t\t\t\tfunction wpsc_get_guest_sign_in() {\n\n\t\t\t\t\t\tjQuery('.auth-inner-container').html(supportcandy.loader_html);\n\t\t\t\t\t\tvar data = { action: 'wpsc_get_guest_sign_in' };\n\t\t\t\t\t\tjQuery.post(supportcandy.ajax_url, data, function (res) {\n\t\t\t\t\t\t\tif (typeof(res) == \"object\") {\n\t\t\t\t\t\t\t\talert(supportcandy.translations.something_wrong);\n\t\t\t\t\t\t\t\twindow.location.reload();\n\t\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\t\tjQuery('.auth-inner-container').html(res);\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t});\n\t\t\t\t\t}\n\n\t\t\t\t\t\/**\n\t\t\t\t\t * Send login OTP\n\t\t\t\t\t *\n\t\t\t\t\t * @return void\n\t\t\t\t\t *\/\n\t\t\t\t\tfunction wpsc_authenticate_guest_login(el) {\n\n\t\t\t\t\t\tvar dataform = new FormData(jQuery(el).closest('form')[0]);\n\n\t\t\t\t\t\tvar email_address = dataform.get('email_address').trim();\n\t\t\t\t\t\tif ( ! email_address ) {\n\t\t\t\t\t\t\talert(supportcandy.translations.req_fields_missing);\n\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tif (!validateEmail(email_address)) {\n\t\t\t\t\t\t\talert(supportcandy.translations.incorrect_email);\n\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tjQuery(el).text(supportcandy.translations.please_wait);\n\t\t\t\t\t\tjQuery.ajax({\n\t\t\t\t\t\t\turl: supportcandy.ajax_url,\n\t\t\t\t\t\t\ttype: 'POST',\n\t\t\t\t\t\t\tdata: dataform,\n\t\t\t\t\t\t\tprocessData: false,\n\t\t\t\t\t\t\tcontentType: false\n\t\t\t\t\t\t}).done(function (res) {\n\t\t\t\t\t\t\tif (typeof(res) == \"object\") {\n\t\t\t\t\t\t\t\talert(supportcandy.translations.something_wrong);\n\t\t\t\t\t\t\t\twpsc_get_guest_sign_in();\n\t\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\t\tjQuery('.auth-inner-container').html(res);\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t}).fail(function (res) {\n\t\t\t\t\t\t\talert(supportcandy.translations.something_wrong);\n\t\t\t\t\t\t\twindow.location.reload();\n\t\t\t\t\t\t});\n\t\t\t\t\t}\n\n\t\t\t\t\t\/**\n\t\t\t\t\t * Confirm guest login auth\n\t\t\t\t\t *\n\t\t\t\t\t * @return void\n\t\t\t\t\t *\/\n\t\t\t\t\tfunction wpsc_confirm_guest_login(el) {\n\n\t\t\t\t\t\tjQuery('.auth-inner-container').html(supportcandy.loader_html);\n\t\t\t\t\t\tvar dataform = new FormData(jQuery(el).closest('form')[0]);\n\t\t\t\t\t\tjQuery.ajax({\n\t\t\t\t\t\t\turl: supportcandy.ajax_url,\n\t\t\t\t\t\t\ttype: 'POST',\n\t\t\t\t\t\t\tdata: dataform,\n\t\t\t\t\t\t\tprocessData: false,\n\t\t\t\t\t\t\tcontentType: false\n\t\t\t\t\t\t}).done(function (res) {\n\t\t\t\t\t\t\tif (res.isSuccess == 1) {\n\t\t\t\t\t\t\t\twindow.location.reload();\n\t\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\t\talert(supportcandy.translations.something_wrong);\n\t\t\t\t\t\t\t\twpsc_get_guest_sign_in();\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t});\n\t\t\t\t\t}\n\t\t\t\t<\/script>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"wpsc-page-snippets\" style=\"display: none;\">\n\t\t\t\t<div class=\"wpsc-editor-attachment upload-waiting\">\n\t\t\t\t\t<div class=\"attachment-label\"><\/div>\n\t\t\t\t\t<div class=\"attachment-remove\" onclick=\"wpsc_remove_attachment(this)\">\n\t\t\t\t\t<svg aria-hidden=\"true\" class=\"svg-inline--fa fa-times fa-w-11\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 352 512\"><path fill=\"currentColor\" d=\"M242.72 256l100.07-100.07c12.28-12.28 12.28-32.19 0-44.48l-22.24-22.24c-12.28-12.28-32.19-12.28-44.48 0L176 189.28 75.93 89.21c-12.28-12.28-32.19-12.28-44.48 0L9.21 111.45c-12.28 12.28-12.28 32.19 0 44.48L109.28 256 9.21 356.07c-12.28 12.28-12.28 32.19 0 44.48l22.24 22.24c12.28 12.28 32.2 12.28 44.48 0L176 322.72l100.07 100.07c12.28 12.28 32.2 12.28 44.48 0l22.24-22.24c12.28-12.28 12.28-32.19 0-44.48L242.72 256z\"><\/path><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"attachment-waiting\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t<script type=\"text\/javascript\">\n\n\t\t\t\t\/**\n\t\t\t\t * Get ticket list\n\t\t\t\t *\/\n\t\t\t\tfunction wpsc_get_ticket_list(is_humbargar = false) {\n\n\t\t\t\t\tsupportcandy.current_section = 'ticket-list';\n\n\t\t\t\t\tif (is_humbargar) wpsc_toggle_humbargar();\n\n\t\t\t\t\tif (wpsc_is_description_text()) {\n\t\t\t\t\t\tif ( !confirm(supportcandy.translations.warning_message)){\n\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t}  else {\n\t\t\t\t\t\t\tvar is_tinymce = (typeof tinyMCE != \"undefined\") && tinyMCE.activeEditor && !tinyMCE.activeEditor.isHidden();\n\t\t\t\t\t\t\tif (is_tinymce && tinymce.get('description')) {\n\t\t\t\t\t\t\t\tvar description = tinyMCE.get('description').setContent('');\n\t\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\t\tvar description = jQuery('#description').val('');\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\tticket_id = jQuery('#wpsc-current-ticket').val();\n\t\t\t\t\t\t\twpsc_clear_saved_draft_reply( ticket_id );\n\t\t\t\t\t\t}\n\t\t\t\t\t}\n\n\t\t\t\t\tvar id = supportcandy.current_ticket_id;\n\t\t\t\t\tif (id) {\n\t\t\t\t\t\tdelete supportcandy.current_ticket_id;\n\t\t\t\t\t\twpsc_get_individual_ticket(id);\n\t\t\t\t\t\treturn;\n\t\t\t\t\t}\n\n\t\t\t\t\t\/\/ set flag to differenciate between ticket list and individual ticket\n\t\t\t\t\tsupportcandy.ticketListIsIndividual = false;\n\n\t\t\t\t\tjQuery('.wpsc-tickets-nav, .wpsc-humbargar-menu-item').removeClass('active');\n\t\t\t\t\tjQuery('.wpsc-tickets-nav.ticket-list, .wpsc-humbargar-menu-item.ticket-list').addClass('active');\n\t\t\t\t\tjQuery('.wpsc-humbargar-title').html(supportcandy.humbargar_titles.ticket_list);\n\n\t\t\t\t\t\/\/ set url\n\t\t\t\t\tvar url = new URL(window.location.href);\n\t\t\t\t\tvar search_params = url.searchParams;\n\t\t\t\t\tsearch_params.set('wpsc-section', 'ticket-list');\n\t\t\t\t\tsearch_params.delete('ticket-id');\n\t\t\t\t\turl.search = search_params.toString();\n\t\t\t\t\twindow.history.replaceState({}, null, url.toString());\n\n\t\t\t\t\tjQuery('.wpsc-body').html(supportcandy.loader_html);\n\n\t\t\t\t\tvar data = {\n\t\t\t\t\t\taction: 'wpsc_get_ticket_list',\n\t\t\t\t\t\t_ajax_nonce: supportcandy.nonce,\n\t\t\t\t\t\tis_frontend: supportcandy.is_frontend\n\t\t\t\t\t};\n\t\t\t\t\tsearch_params.forEach(function(value, key) {\n\t\t\t\t\t\tdata[key] = value;\n\t\t\t\t\t});\n\t\t\t\t\tif (typeof supportcandy.ticketList != 'undefined' && typeof supportcandy.ticketList.filters != 'undefined') {\n\t\t\t\t\t\tdata.filters = supportcandy.ticketList.filters;\n\t\t\t\t\t}\n\t\t\t\t\tjQuery.post(supportcandy.ajax_url, data, function (response) {\n\t\t\t\t\t\tjQuery('.wpsc-body').html(response);\n\t\t\t\t\t\twpsc_reset_responsive_style();\n\t\t\t\t\t});\n\t\t\t\t\twpsc_delete_auto_draft();\n\t\t\t\t}\n\n\t\t\t\t\/**\n\t\t\t\t * Get individual ticket\n\t\t\t\t *\/\n\t\t\t\tfunction wpsc_get_individual_ticket(id) {\n\n\t\t\t\t\tjQuery('.wpsc-tickets-nav, .wpsc-humbargar-menu-item').removeClass('active');\n\t\t\t\t\tjQuery('.wpsc-tickets-nav.ticket-list, .wpsc-humbargar-menu-item.ticket-list').addClass('active');\n\t\t\t\t\tjQuery('.wpsc-humbargar-title').html(supportcandy.humbargar_titles.ticket_list);\n\n\t\t\t\t\t\/\/ set url\n\t\t\t\t\tvar url = new URL(window.location.href);\n\t\t\t\t\tvar search_params = url.searchParams;\n\t\t\t\t\tsearch_params.set('wpsc-section', 'ticket-list');\n\t\t\t\t\tsearch_params.set('ticket-id', id);\n\t\t\t\t\turl.search = search_params.toString();\n\t\t\t\t\twindow.history.replaceState({}, null, url.toString());\n\n\t\t\t\t\tjQuery('.wpsc-body').html(supportcandy.loader_html);\n\n\t\t\t\t\t\/\/ set flag to differenciate between ticket list and individual ticket\n\t\t\t\t\tsupportcandy.ticketListIsIndividual = true;\n\n\t\t\t\t\tvar data = {\n\t\t\t\t\t\taction: 'wpsc_get_individual_ticket',\n\t\t\t\t\t\tticket_id: id,\n\t\t\t\t\t};\n\t\t\t\t\tsearch_params.forEach(function(value, key) {\n\t\t\t\t\t\tdata[key] = value;\n\t\t\t\t\t});\n\t\t\t\t\tjQuery.post(supportcandy.ajax_url, data, function (response) {\n\t\t\t\t\t\tjQuery('.wpsc-body').html(response);\n\t\t\t\t\t\twpsc_reset_responsive_style();\n\t\t\t\t\t});\n\t\t\t\t}\n\n\t\t\t\t\/**\n\t\t\t\t * Get create ticket form\n\t\t\t\t *\/\n\t\t\t\tfunction wpsc_get_ticket_form(is_humbargar = false) {\n\t\t\t\t\t\n\t\t\t\t\tsupportcandy.current_section = 'new-ticket';\n\n\t\t\t\t\tif (is_humbargar) wpsc_toggle_humbargar();\n\n\t\t\t\t\tif (wpsc_is_description_text()) {\n\t\t\t\t\t\tif ( confirm(supportcandy.translations.warning_message)){\n\t\t\t\t\t\t\tcurrent_ticket = jQuery('#wpsc-current-ticket').val();\n\t\t\t\t\t\t\twpsc_clear_saved_draft_reply( current_ticket );\n\t\t\t\t\t\t} else{\n\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t}\n\t\t\t\t\t}\n\n\t\t\t\t\tjQuery('.wpsc-tickets-nav, .wpsc-humbargar-menu-item').removeClass('active');\n\t\t\t\t\tjQuery('.wpsc-tickets-nav.new-ticket, .wpsc-humbargar-menu-item.new-ticket').addClass('active');\n\t\t\t\t\tjQuery('.wpsc-humbargar-title').html(supportcandy.humbargar_titles.new_ticket);\n\n\t\t\t\t\t\/\/ set url\n\t\t\t\t\tvar url = new URL(window.location.href);\n\t\t\t\t\tvar search_params = url.searchParams;\n\t\t\t\t\tsearch_params.set('wpsc-section', 'new-ticket');\n\t\t\t\t\tsearch_params.delete('ticket-id');\n\t\t\t\t\turl.search = search_params.toString();\n\t\t\t\t\twindow.history.replaceState({}, null, url.toString());\n\n\t\t\t\t\tjQuery('.wpsc-body').html(supportcandy.loader_html);\n\n\t\t\t\t\tvar data = {\n\t\t\t\t\t\taction: 'wpsc_get_ticket_form',\n\t\t\t\t\t\t_ajax_nonce: supportcandy.nonce\n\t\t\t\t\t};\n\t\t\t\t\tsearch_params.forEach(function(value, key) {\n\t\t\t\t\t\tdata[key] = value;\n\t\t\t\t\t});\n\t\t\t\t\tjQuery.post(supportcandy.ajax_url, data, function (response) {\n\t\t\t\t\t\tjQuery('.wpsc-body').html(response);\n\t\t\t\t\t\twpsc_reset_responsive_style();\n\t\t\t\t\t});\n\t\t\t\t}\n\n\t\t\t\t\/**\n\t\t\t\t * Get agent settings\n\t\t\t\t *\/\n\t\t\t\tfunction wpsc_get_user_profile(is_humbargar = false) {\n\n\t\t\t\t\tsupportcandy.current_section = 'my-profile';\n\n\t\t\t\t\tif (is_humbargar) wpsc_toggle_humbargar();\n\n\t\t\t\t\tjQuery('.wpsc-tickets-nav, .wpsc-humbargar-menu-item').removeClass('active');\n\t\t\t\t\tjQuery('.wpsc-tickets-nav.my-profile, .wpsc-humbargar-menu-item.my-profile').addClass('active');\n\t\t\t\t\tjQuery('.wpsc-humbargar-title').html(supportcandy.humbargar_titles.my_profile);\n\n\t\t\t\t\t\/\/ set url\n\t\t\t\t\tvar url = new URL(window.location.href);\n\t\t\t\t\tvar search_params = url.searchParams;\n\t\t\t\t\tsearch_params.set('wpsc-section', 'my-profile');\n\t\t\t\t\tsearch_params.delete('ticket-id');\n\t\t\t\t\turl.search = search_params.toString();\n\t\t\t\t\twindow.history.replaceState({}, null, url.toString());\n\n\t\t\t\t\tjQuery('.wpsc-body').html(supportcandy.loader_html);\n\n\t\t\t\t\tvar data = { action: 'wpsc_get_user_profile' };\n\t\t\t\t\tsearch_params.forEach(function(value, key) {\n\t\t\t\t\t\tdata[key] = value;\n\t\t\t\t\t});\n\t\t\t\t\tjQuery.post(supportcandy.ajax_url, data, function (response) {\n\t\t\t\t\t\tjQuery('.wpsc-body').html(response);\n\t\t\t\t\t\twpsc_reset_responsive_style();\n\t\t\t\t\t});\n\t\t\t\t}\n\n\t\t\t\t\/**\n\t\t\t\t * Get agent settings\n\t\t\t\t *\/\n\t\t\t\tfunction wpsc_get_agent_profile(is_humbargar = false) {\n\n\t\t\t\t\tsupportcandy.current_section = 'agent-profile';\n\n\t\t\t\t\tif (is_humbargar) wpsc_toggle_humbargar();\n\n\t\t\t\t\tjQuery('.wpsc-tickets-nav, .wpsc-humbargar-menu-item').removeClass('active');\n\t\t\t\t\tjQuery('.wpsc-tickets-nav.agent-profile, .wpsc-humbargar-menu-item.agent-profile').addClass('active');\n\t\t\t\t\tjQuery('.wpsc-humbargar-title').html(supportcandy.humbargar_titles.agent_profile);\n\n\t\t\t\t\t\/\/ set url\n\t\t\t\t\tvar url = new URL(window.location.href);\n\t\t\t\t\tvar search_params = url.searchParams;\n\t\t\t\t\tsearch_params.set('wpsc-section', 'agent-profile');\n\t\t\t\t\tsearch_params.delete('ticket-id');\n\t\t\t\t\turl.search = search_params.toString();\n\t\t\t\t\twindow.history.replaceState({}, null, url.toString());\n\n\t\t\t\t\tjQuery('.wpsc-body').html(supportcandy.loader_html);\n\n\t\t\t\t\tvar data = { action: 'wpsc_get_agent_profile' };\n\t\t\t\t\tsearch_params.forEach(function(value, key) {\n\t\t\t\t\t\tdata[key] = value;\n\t\t\t\t\t});\n\t\t\t\t\tjQuery.post(supportcandy.ajax_url, data, function (response) {\n\t\t\t\t\t\tjQuery('.wpsc-body').html(response);\n\t\t\t\t\t\twpsc_reset_responsive_style();\n\t\t\t\t\t\tjQuery('.wpsc-ap-nav.general').trigger('click');\n\t\t\t\t\t});\n\t\t\t\t}\n\n\t\t\t\t\/**\n\t\t\t\t * Get agent dashboard\n\t\t\t\t *\/\n\t\t\t\tfunction wpsc_get_agent_dashboard(is_humbargar = false) {\n\n\t\t\t\t\tsupportcandy.current_section = 'dashboard';\n\n\t\t\t\t\tif (is_humbargar) {\n\t\t\t\t\t\twpsc_toggle_humbargar();\n\t\t\t\t\t}\n\n\t\t\t\t\tjQuery( '.wpsc-tickets-nav, .wpsc-humbargar-menu-item' ).removeClass( 'active' );\n\t\t\t\t\tjQuery( '.wpsc-tickets-nav.dashboard, .wpsc-humbargar-menu-item.dashboard' ).addClass( 'active' );\n\t\t\t\t\tjQuery( '.wpsc-humbargar-title' ).html( supportcandy.humbargar_titles.dashboard );\n\n\t\t\t\t\t\/\/ set url\n\t\t\t\t\tvar url = new URL(window.location.href);\n\t\t\t\t\tvar search_params = url.searchParams;\n\t\t\t\t\tsearch_params.set('wpsc-section', 'dashboard');\n\t\t\t\t\tsearch_params.delete('ticket-id');\n\t\t\t\t\turl.search = search_params.toString();\n\t\t\t\t\twindow.history.replaceState({}, null, url.toString());\n\t\t\t\t\tjQuery( '.wpsc-body' ).html( supportcandy.loader_html );\n\n\t\t\t\t\tvar data = { action: 'wpsc_get_agent_dashboard' };\n\t\t\t\t\tsearch_params.forEach(function(value, key) {\n\t\t\t\t\t\tdata[key] = value;\n\t\t\t\t\t});\n\n\t\t\t\t\tjQuery.post(\n\t\t\t\t\t\tsupportcandy.ajax_url,\n\t\t\t\t\t\tdata,\n\t\t\t\t\t\tfunction (response) {\n\t\t\t\t\t\t\tjQuery( '.wpsc-body' ).html( response );\n\t\t\t\t\t\t\twpsc_reset_responsive_style();\n\t\t\t\t\t\t\tjQuery( '.wpsc-ap-nav.general' ).trigger( 'click' );\n\t\t\t\t\t\t}\n\t\t\t\t\t);\n\t\t\t\t}\n\n\t\t\t\t\/**\n\t\t\t\t * Get create ticket as guest\n\t\t\t\t *\/\n\t\t\t\tfunction wpsc_get_guest_ticket_form() {\n\n\t\t\t\t\tjQuery('.wpsc-shortcode-container').html('<div class=\"wpsc-body\"><\/div>');\n\t\t\t\t\twpsc_get_ticket_form();\n\t\t\t\t}\n\t\t\t<\/script>\n\t\t\t\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97ec496 elementor-widget elementor-widget-text-editor\" data-id=\"97ec496\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>\u00a0<\/h3><h3 style=\"text-align: center;\">FAQs<\/h3><p><strong>How long does it take for my payment to be processed?<\/strong><\/p><p>Payments on Linkashop are typically processed promptly upon completion, although processing durations might differ based on the payment method used. To expedite payment processing, we advise verifying all information before finalizing your purchase. If encountering payment difficulties, please reach out to Linkashop\u2019s customer service team for support.<\/p><p><strong>What payment options does Linkashop accept?<\/strong><\/p><p>At Linkashop, we accommodate various payment methods, such as Mpesa, Airtel Money, MasterCard, and Visa cards.<\/p><p>Additionally, you can utilize voucher codes as a payment method when making your purchase.<\/p><p><strong>How safe is my payment data on Linkashop? <\/strong><\/p><p>Ensuring customer payment security is a top priority at Linkashop, employing encryption and secure servers.<\/p><p>Routine monitoring and audits are conducted to uphold a protected space for all transactions.<\/p><p><strong>\u00a0<\/strong><\/p><p><strong>If your payment gets declined, consider these steps:<\/strong><\/p><p><strong><u>For M-Pesa:<\/u><\/strong><\/p><ul><li>Confirm adequate funds in your account.<\/li><li>Ensure your phone number isn\u2019t associated with another Linkashop account.<\/li><li>Verify that you\u2019ve entered the correct PIN.<\/li><\/ul><p><strong><u>For Card payments:<\/u><\/strong><\/p><ul><li>Review the accuracy of entered spelling and billing details.<\/li><li>Ensure sufficient funds in your credit card or linked bank account.<\/li><li>Check for any card restrictions like daily spending limits.<\/li><li>Confirm your card hasn\u2019t expired.<\/li><\/ul><p><strong>Is cash on delivery an option for payment on my orders? <\/strong><\/p><p>At Linkashop, you have the flexibility to pay for your orders upon delivery using Linkashop Pay, a card, Visa, or MasterCard.<\/p><p><strong>How can I confirm if my payment went through?<\/strong><\/p><p>To verify your payment status, here\u2019s what you can do:<\/p><p>\u00a0Step 1: Navigate to your account dashboard\u2019s \u201cORDERS\u201d section.<\/p><p>Step 2: Locate the specific order and review its status. A successful payment will show as \u201cConfirmed.\u201d<\/p><p>Additionally, upon successful payment processing, you\u2019ll receive a confirmation email from Linkashop. If you don\u2019t receive this email or have any payment-related concerns, reach out to Linkashop customer service at +254704624062 for assistance.<\/p><p><strong>Is it possible to cancel my order and receive a refund post-payment?<\/strong><\/p><p>If the order hasn\u2019t been dispatched, cancellation and a refund are feasible.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Help Centre Need assistance? You\u2019re in the right place! Open a ticket for direct support, browse our FAQs, and get the help you need for a seamless experience. \u00a0 FAQs How long does it take for my payment to be processed? Payments on Linkashop are typically processed promptly upon completion, although processing durations might differ [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_theme","meta":{"om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-22624","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/linkashops.com\/ng\/wp-json\/wp\/v2\/pages\/22624","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/linkashops.com\/ng\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/linkashops.com\/ng\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/linkashops.com\/ng\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/linkashops.com\/ng\/wp-json\/wp\/v2\/comments?post=22624"}],"version-history":[{"count":20,"href":"https:\/\/linkashops.com\/ng\/wp-json\/wp\/v2\/pages\/22624\/revisions"}],"predecessor-version":[{"id":24868,"href":"https:\/\/linkashops.com\/ng\/wp-json\/wp\/v2\/pages\/22624\/revisions\/24868"}],"wp:attachment":[{"href":"https:\/\/linkashops.com\/ng\/wp-json\/wp\/v2\/media?parent=22624"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}