About this Dispute Resolution Policy
Linkashop strives to offer a seamless and user-friendly experience across our marketplace. However, disputes between customers and sellers and/or Linkashop will occasionally occur. This policy provides guidance to customers on how to report issues or complaints and resolve disputes.
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How can I report an issue or complaint?
What happens after I report an issue or complaint?
What happens if my issue or complaint is not resolved to my satisfaction?
Can I contact sellers directly?
Linkashop will make every effort to contact sellers to resolve customer complaints on behalf of our customers. However if these efforts are unsuccessful, customers may also request direct contact details for sellers, by contacting customer service.
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What if a seller does not cooperate in the dispute resolution process?
Any seller that fails to cooperate in good faith to resolve a customer’s complaint may have its seller account restricted or terminated.
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